Frequently asked questions.

01Sizing & Fit

How do I choose the right dress size?

Check the size guide and measurements shown on each product page before ordering. Compare them with your own measurements, as fits may vary between styles.

Are your dresses true to size?

Fit varies by design, fabric, and silhouette. Please review the individual product description and size information for the most accurate guidance.

What if I am between sizes?

Review the garment measurements and fit notes on the product page. For a looser fit, you may prefer the larger available size, depending on the style.

Do you offer one-size dresses?

Some styles may be offered in one size. When applicable, the product page will provide the recommended fit and available measurements.

02Orders & Payments

How do I place an order?

Choose a dress, select the available size and color, and add it to your cart. Continue to checkout to enter your delivery details and complete payment.

Which payment methods do you accept?

Available payment methods are displayed at checkout. The options shown depend on your location and the payment services enabled for the store.

Can I change or cancel an order?

Contact us as soon as possible with your order number. We will review your request, but changes or cancellations may not be possible once processing has begun.

Will I receive an order confirmation?

After successfully placing an order, you should receive a confirmation at the email address provided during checkout. Check your spam or promotions folder if it is not in your inbox.

03Shipping & Delivery

Where do you ship?

The delivery destinations available for your order are shown at checkout. Enter your shipping address to see whether delivery is available.

How long will delivery take?

Estimated delivery times depend on the destination and shipping method. Please see our Shipping Policy and any delivery estimate shown at checkout for details.

How much does shipping cost?

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your order.

How can I track my order?

If tracking is available for your shipment, tracking details will be sent to the contact information provided at checkout once the order has shipped.

04Returns & Refunds

Can I return a dress?

Return eligibility, time limits, and conditions are explained in our Return & Refund Policy. Please review that policy before requesting a return.

How do I request a return?

Contact our support team with your order number and the reason for the return. We will explain the applicable procedure under our Return & Refund Policy.

When will I receive my refund?

Approved refunds are issued according to our Return & Refund Policy. The time for funds to appear can vary depending on the payment provider.

What if my order arrives damaged or incorrect?

Please contact customer support promptly with your order number and clear photographs of the issue so we can review it and advise on the next steps.

05Fabric & Care

What materials are the dresses made from?

Fabric compositions vary between styles. Refer to the Materials or Product Details section of the individual product page for available information.

How should I wash and care for my dress?

Follow the care label and any product-specific instructions. When in doubt, use a gentle approach and avoid high heat until the fabric requirements are confirmed.

Will the dress look exactly like the photos?

We aim to represent each style accurately. Colors can appear slightly different depending on your screen settings and lighting.

06Help & Support

How can I contact customer support?

Use the contact information or contact form on our Contact page. Include your order number for questions about an existing purchase.